Job Title: Parts and Service Specialist
Peak Powersports / Indian and KTM of Oakville
We are a certified Indian Motorcycle, Polaris ORV/Snowmobile, Slingshot and KTM dealership that offers parts and service in Oakville. We cater to the motorcycle, Slingshot, ATV, UTV, side by side and snowmobile market.
Job Summary: The Parts and service specialist assists in running the parts and service counter, supporting the department by providing outstanding customer service both internally and externally.
Essential Duties and Responsibilities:
Greet customers, respond to phone calls and emails.
Consistently provide excellent customer service
Answer customer inquiries including cross referencing parts using online tools
Use inventory management systems to look up parts for customer and service department orders
Upselling Service, parts, garments and accessories
Restocking the parts area
Listen to customers to determine their parts and service needs while also offering additional parts/accessories to fit their needs
Provide estimates as required
Input customer and order information and verify information is accurate
Responsible for invoicing
Ordering parts, stocking shelves, picking parts
Be the service departments primary line of communication with clients
Apply for warranty coverage, track application, and follow through with process
Schedule service work
Inform clients of additional recommended or required services
Ability to work in very fast-paced environment
Other duties as required
1 + years relevant parts counter experience and administrative/customer service experience.
Comfortable working in a retail and Powersports shop atmosphere
Customer service focused
Strong attention to detail and organizational skills
Fluent in English to a very high standard and possess strong communication skills, as liaison with clients and colleagues is a large focus within the job
Ability to work independently with minimal supervision, as well as within a team
Computer literate; experience with (Excel, Word, & Windows Based Software)
Lift at least 50 lbs over head
Possess a passion for riding off road vehicles (ATV/Sleds) and motorcycles an asset
Accommodations for job applicants with disabilities are available upon request.
Job Type: Full-time
Automotive Parts: 1 year (Preferred)
Inventory: 1 year (Preferred)