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Motorcycle Sales Advisor - Mackie Harley-Davidson
Job Posted:
 11/26/2018
Expires:
 01/31/2019
Salary Range:
 Commission
Status:
 FT
Contact:
 Brooke Mackie
Details:
 
Phone:  
Fax:  905-434-6550
Add:  880 Champlain Avenue
City:  Oshawa
Web: Employer Website.
Job Description
 1) Sales Department Operations

- Attain new and used sales targets as agreed upon with the sales manager.
- Use floor time effectively to meet customer needs & solicit sales of all products.
- Present the features of all products to customers along with their benefits.
- Show each customer advantages of products over competing brands.
- Utilize the CRM system to input and track customer information. Ensure proper follow ups are being completed in a timely manner.
- Cross sell additional parts, accessories, HOG memberships, F&I products, Warranties & service contracts etc. with all new and used vehicles.
- Follow procedures to ensure timely and proper completion of all paperwork.
- Ensure all motorcycles on the showroom floor are clean and organized by year/make/model.
- Introduce new customers to the service, parts, general merchandise and F&I departments and their personnel.
- Maintain profit margin objective for all vehicle sales.

2) Customer Service

- Follow the sales process to ensure every customer receives the ultimate experience.
- Greet customers immediately, in a courteous and friendly manner.
- Handle telephone transactions quickly, and courteously.
- Ensure customers are properly qualified for needs, wants, and ability to buy.
- Practice a feature/benefit selling methodology so that all customers receive consistent treatment when doing business.
- Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
- Conduct a road test, and pre-delivery inspection prior to delivery to customer.
- Ensure the delivery to customer is an “EVENT” which endears the customer to the dealership.
- Contact customers using mailing lists and personal follow-up to encourage additional sales and ensure customer satisfaction.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
- Attend training sessions to keep current with sales techniques and sales department issues.
- Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.)

3) Other Duties - As Assigned
Desired Skills
 - High school diploma or equivalent
- 2 years of automotive sales experience
- Valid G2 or G Class License
- Valid M2 of M Class License
- Valid OMVIC License
Comments
 Do you want to work for one of the most legendary brands in the world? Mackie Harley-Davidson is a top performing Canadian Dealer and we are expanding our team! We offer competitive wages, medical & dental benefits and a group RRSP plan. Apply now to join our award winning team!

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