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Service Advisor - Mackie Harley-Davidson
Job Posted:
 11/26/2018
Expires:
 01/31/2019
Salary Range:
 $40000 - $50000
Status:
 FT
Contact:
 Brooke Mackie
Details:
 
Phone:  
Fax:  905-434-6550
Add:  880 Champlain Avenue
City:  Oshawa
Web: Employer Website.
Job Description
 1) Service Department Operations

- Assist in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
- Diagnose problems accurately, and clearly describe and document them on repair orders.
- Estimate costs and completion times at point of sale. Clearly communicate them to customer.
- Schedule customer appointments using the electronic service scheduler.
Check in customers upon arrival and perform a preliminary 'walk-around' inspection of their motorcycle.
- Assign jobs to technicians based on skill level and current resource utilization.
- Review work-in-progress to ensure quality and timeliness.
- Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts.
- Perform cashier functions, as needed.
- Make estimates for internal and wreck repairs.
- Open & close all customer paid, warranty, and internal repair orders.
- Follow procedures for quick & efficient handling of warranty items, including tagging and proper storage of these items.
- Become familiar and efficient with all phases of the computer system required for service & parts management.

2) Customer Service

- Provide superior customer service to both internal and external customers.
Greet customers immediately, in a courteous and friendly manner.
- Handle telephone transactions quickly, and courteously.
- Notify customers ASAP of any changes, delays, or additional work needed. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
- Sell additional services by pointing out service specials or additional work needed.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
- Give special attention to repeat repairs to ensure the situation is corrected.
Desired Skills
 - Completion of High School or equivalent.
- At least 2 years of automotive/service experience.
- Valid Drivers License (G2 or G).
- Valid Motorcycle License (M2 or M) is preferred.
Comments
 Do you want to work for one of the most legendary brands in the world? Mackie Harley-Davidson is a top performing Canadian Dealer and we are expanding our team! We offer competitive wages, medical & dental benefits and a group RRSP plan. Apply now to join our award winning team!

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